Shipping & Returns

Shipping Policy (Domestic)

At Lumitia, we are dedicated to providing you with high-quality products and exceptional service. Our team is diligently working to ensure timely production and shipment of your orders. Please allow 6-13 days for delivery to your doorstep (excluding our 1-2 day processing time). You will receive an email notification when your order ships. We do not ship on weekends, so if you order on a Saturday or Sunday your order will ship on Monday.

We sincerely appreciate your patience and understanding as we strive to serve you efficiently.

Shipping Policy (Outside of US)

We offer FREE shipping across internationally to selective countries such as UK, Canada, Australia, New Zealand, Sweden, Norway, Hungary, Germany, Netherlands, Spain, Denmark, France, Italy, and Switzerland. We are working towards offering free worldwide shipping to all countries; however at this stage, customers outside of the listed countries above will be responsible for the shipping costs. 

Please allow 12-15 days for delivery to your doorstep, excluding our 1-2 day processing time. You will receive an email notification when your order ships. We do not ship on weekends, so if you order on a Saturday or Sunday your order will ship on Monday.

Although we may not offer shipping to every country, we will do our best to accommodate your request if you are outside our current shipping zones. Please send us an email and we'll do our best to accommodate your request.

Return Policy

We have a no-hassle return policy and free and easy returns for all orders! If you don't love your product or need to return it for any reason, you can return it for a full refund within 60 days of delivery.

To be eligible for a return or an exchange, your product must be unused, undamaged, and in re-sellable condition (i.e. no scratches or heavy wear and tear). You’ll also need the receipt or proof of purchase.

To start your return or exchange, please contact us or send us an email at support@lumitia.com. Please be sure to include your order number and the email address associated with your order.

Damages and Issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item. We will evaluate the issue and make it right immediately.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products, which are special orders (made to order), or personalized items. Please get in touch if you have questions or concerns about your specific item.

Final Sale / Gift Cards

Any items purchased as final sale or as gift cards will not qualify for returns or exchanges.

Exchanges

Please contact us at support@lumitia.com for any exchange inquiries. It will be the fastest way to ensure you get what you want rather than making a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Address Changes

Our orders are packaged and shipped out quickly after they are placed to ensure that your product arrives to you as soon as possible. Because of this, all address changes must be requested as soon as possible after your order has been placed. We'll do our best to change the shipping address; however, depending on the amount of time after the order has been placed, address changes may be subject to a change order fee of $9.99.

Need to change your shipping address? Please send us an email.

Lost/Missing Packages

We are not liable if an incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility of the original order that was made for you at no charge.

International Orders Maybe Liable For A $20 Re-Stocking Fee

Although it’s more expensive and logistically complex, we work hard to ensure our products are available in as many locations as possible and are constantly evaluating ways we can improve the experience for customers around the world.

Cost for international orders (for countries not mentioned above), including shipping rates and duties & taxes (where applicable), vary by country and are calculated in the checkout process. Orders denied by the customer will be shipped back to the seller and will incur a $20 re-stocking fee.

Defective/Flawed Products

We stand behind the quality of our products. If you experience any material or craftsmanship flaw, please contact us so that our customer support team can assist. We will be more than happy to send you a replacement free of charge or refund you completely.

Please Note: Our product guarantee does not cover chemical damage, normal wear and tear, scratches, or theft. Furthermore, any unauthorized third party purchases are not covered by Lumitia. A proof of purchase, which can be your Order #, is required for all warranty claims.

Common Shipping Questions

1. When do I receive my tracking information?

We will send you an email with a tracking number once your order is shipped.

2. My tracking says "No Information Available At The Moment". What do I do?

For some shipping companies, it can take 2-5 business days for the tracking information to update on their system. If it has been more than 5 business days and there is still no information on your tracking number, please contact us.

3. If I order multiple units of one product, will they be sent in one package?

Yes, they all will be shipped in one package. In case, we are running low on our supplies in one warehouse, we will ship from our another warehouse, which will result in units being sent in separate packages.  

4. Where is my package? I received a notification that my package has been delivered but I don't have it. What can I do?

If you did not receive your package, please check your front porch, mail box and any other place your mailman/woman usually leaves packages. Please also ask your neighbors or family members if they have seen any package. If after a day, your package is still missing, you can file a claim with the USPS or your local shipping carrier if you are located internationally. Information you will need for the claim can mostly be found in your order confirmation email, including your tracking number. If you can’t find this information, please send us an email and we will get back to you as soon as possible.

Common Return Questions

1. How long does it take to process my return?

Once your return has been received by the warehouse and it complies with our return policy, we will refund you by your original payment method within 7-10 days of receipt.  After we have issued the refund, it can take up to 3-5 business days for the funds to be placed back on your credit card or PayPal account. Returned items will be refunded excluding the original cost of shipping.

2. My credit isn't showing up on my credit card statement. What should I do?

It usually takes 5-7 business days for all credits to show up on credit card statements. Additionally, if you used Apple Pay, Shopify Payments or Amazon Payments, it may take a few days longer. If you've received a notification saying that we've processed your refund, please hang tight as your credit is on its way.